Welcome to Zepko. These Terms and Conditions govern your access to and use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully before using our services.
1. About Zepko
Zepko provides food packaging and disposable products, including meal trays, food containers, bagasse products, aluminium containers, paper products, eco-friendly alternatives, beverage cups, and customized packaging solutions.
Throughout these Terms and Conditions, the words “we,” “us,” and “our” refer to Zepko, while “you” and “your” refer to website visitors and customers.
2. Use of Our Website
By using this website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Avoid activities that may disrupt the website or affect its security.
- Not misuse website content, images, branding, or other intellectual property.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, slight variations in colour, appearance, packaging, or presentation may occur.
Customers should review individual product specifications, material details, dimensions, intended uses, and other relevant information before placing an order.
4. Pricing and Payments
All product prices are displayed on the website in the currency indicated at checkout. Prices, promotions, and product availability may change without prior notice.
Orders are subject to successful payment, where applicable, and order confirmation. Any applicable taxes, delivery fees, or other charges will be displayed or communicated as appropriate.
We reserve the right to correct pricing errors and cancel affected orders where permitted by applicable law. If payment has already been collected for a cancelled order, an appropriate refund will be arranged.
5. Orders and Order Confirmation
Placing an order constitutes a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order for reasons including product unavailability, pricing errors, suspected fraudulent activity, or delivery limitations. Customers will be informed where reasonably practicable.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated timelines communicated on our website or during checkout.
Delivery times are estimates and may be affected by courier delays, weather conditions, operational issues, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery details. Additional charges or delays arising from incorrect or incomplete information may apply where permitted by law.
7. Returns, Replacements, and Refunds
Returns, replacements, and refunds are governed by our applicable Return and Refund Policy.
Customers should inspect delivered products and contact our support team promptly if they receive damaged, defective, incorrect, or incomplete items.
Due to the nature of disposable and food packaging products, certain opened, used, customized, or made-to-order products may not be eligible for return, except where required by applicable law.
Nothing in these terms limits any consumer rights that cannot legally be excluded.
8. Customized and Printed Products
Customized packaging may involve customer-provided logos, artwork, text, colours, and design specifications.
Customers are responsible for checking and approving submitted artwork, spelling, dimensions, and other design details before production.
Customers must have the necessary rights or permissions to use any logos, trademarks, images, or artwork they provide. Zepko may decline customization requests that infringe third-party rights or violate applicable law.
Production timelines, minimum order quantities, and cancellation conditions for customized products may differ from standard products.
9. Product Usage and Safety
Customers must use products according to their specifications and manufacturer instructions.
Not every packaging product is suitable for microwave use, ovens, freezers, hot liquids, or direct food contact. Please verify the product’s stated suitability before use.
Environmental claims, compostability, recyclability, and disposal instructions may vary according to product materials and local facilities. Customers should consult the relevant product information.
10. Intellectual Property
All website content, including text, graphics, logos, photographs, layouts, and other materials owned by or licensed to Zepko, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use such content without prior written permission, except where permitted by law.
11. Privacy and Personal Information
We may collect and process personal information such as names, contact details, billing information, shipping addresses, and order details to process purchases and provide customer support.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for payments, shipping, analytics, or other functions.
We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and conditions.
13. Limitation of Liability
To the extent permitted by applicable law, Zepko shall not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date. Continued use of the website after changes take effect will be subject to the updated terms, to the extent permitted by law.
15. Governing Law
These Terms and Conditions shall be governed by the applicable laws of India, subject to mandatory consumer protection laws and the jurisdiction of the competent courts.